Real Results from Real Properties
See how VictoryBase transformed their portfolio operations across different property types, reducing management overhead by 90% while improving resident satisfaction.
Creekside Apartments: 90% Reduction in Management Hours
The Challenge
Creekside Apartments had the classic multifamily operational burden: dozens of resident requests, frequent turnovers, and a steady flow of leasing inquiries — all demanding rapid, consistent responses. Managing it traditionally required a property manager on-site and multiple support staff, pushing weekly billable hours beyond 30 just for this property.
The Twelve Approach
Implemented Twelve's full AI agent stack across multiple phases: Router, Leasing, and Maintenance Coordination agents (July-Sep), followed by enhanced leasing capabilities (Oct-Nov), Financial Agents for payment tracking and reporting (Dec), and finally full automation with human oversight focused on approvals and exceptions (Feb 2026).
"We get tour confirmations instantly, even at night. Everything moves faster now."
— Creekside Resident
Windsong Community: Streamlined Single-Family Management
The Challenge
Managing nearly 50 separate homes in a single community came with unique challenges: coordinating maintenance across multiple locations, ensuring consistent communication, and keeping administrative overhead in check. The distributed nature meant higher scheduling complexity and historically slower response times for tenants.
The Twelve Approach
Built a unified database covering all 48 homes with vendor integration, implemented Router and Maintenance Coordination agents, expanded to include Move-In/Out and Collections automation, added Financial Agents for expense tracking by property, and achieved full automation of maintenance requests, vendor scheduling, and resident communication.
"I reported a leaking faucet on Sunday night and had a vendor confirmed for Monday morning. That's never happened before."
— Windsong Resident
Portfolio-Wide Results
Across Creekside Apartments and Windsong Community, the Twelve deployment cut total management billable hours from 50+ to 5.5 per week, maintained or improved all key property metrics, and significantly boosted leasing velocity and resident satisfaction.
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